At Medipills Pharma, we are committed to delivering your orders safely, quickly, and efficiently across India and worldwide. Please read our shipping and delivery guidelines carefully.

1. Order Processing

  • Orders are usually processed within 24–48 hours of confirmation (excluding Sundays and public holidays).
  • All orders are shipped only after successful payment confirmation.
  • In case of prescription medicines, dispatch will only take place after receiving a valid doctor’s prescription (if applicable by law).

2. Shipping Methods

We work with trusted national and international courier and logistics partners to ensure secure delivery.

  • Domestic Shipping (Within India): Standard delivery takes 3–7 business days depending on your location.
  • International Shipping: Delivery may take 10–21 business days, depending on the destination country, customs clearance, and courier availability.

3. Shipping Charges

  • Shipping charges vary based on the delivery location, package weight, and courier service chosen.
  • For certain locations or bulk orders, we may offer free shipping or discounted rates.
  • International customers are responsible for paying any applicable customs duties, VAT, or import taxes imposed by their local authorities.

4. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with a tracking number.
  • You can track your shipment status on the courier’s website until it reaches your doorstep.

5. Delivery Timelines

Estimated timelines are as follows:

  • Metro Cities (India): 2–5 working days.
  • Other Indian Cities & Towns: 5–7 working days.
  • International Orders: 10–21 working days (depending on country & customs clearance).

⚠️ Delays may occur due to:

  • National holidays or weekends
  • Extreme weather conditions or natural disasters
  • Customs clearance procedures for international shipments
  • Strikes, lockdowns, or unforeseen logistical disruptions

We will keep you informed via email/phone in case of significant delays.

6. Customs & International Regulations

  • For international shipments, local customs authorities may hold or delay your package.
  • Any customs duties, import charges, or additional taxes are the responsibility of the customer.
  • Customers must ensure that the medicines ordered are permitted in their country. We are not liable for orders seized or denied entry by customs.

7. Failed Delivery / Return to Origin (RTO)

  • If the delivery fails due to an incorrect address, unavailability of consignee, or refusal to accept delivery, the package will be returned to us.
  • Re-delivery can be arranged, but the customer will be required to pay additional shipping charges.
  • No refunds will be issued in case of repeated failed delivery attempts unless agreed upon by management.

8. Packaging & Safety

  • All medicines are packed in tamper-proof, discreet, and secure packaging to maintain product safety and privacy.
  • Cold chain or temperature-sensitive medicines (if applicable) are shipped with specialized packaging to ensure effectiveness.

9. Shipping Restrictions

  • We do not ship to countries or regions where import of pharmaceutical products is restricted or prohibited.
  • In such cases, if the order cannot be shipped, the customer will be informed and a refund (after deducting transaction charges) will be processed.

10. Customer Support

For any queries regarding shipping or delivery, you may contact our Customer Support Team at:
📧 Email: [medipillspharma@gmail.com]
📞 Phone: [+1-XXXXXXXXXX]