At Medipills Pharma, we value transparent, safe, and timely communication with our customers. This policy outlines how and when we will communicate with you, and how you can reach out to us for support.

It is important for all customers to carefully read our Communication Policy to understand the process and methods of communication during different stages of your order.

1. Methods of Communication

We use the following channels to stay connected with you:

  • Email: You can write to us at 📧 medipillspharma@gmail.com for any queries, complaints, or feedback.
  • Phone: You can call our customer helpline at ☎️ +1 (202) 555-0199 (dummy number).
  • SMS / Text Notifications: We will primarily communicate with you via text messages for important order updates.

👉 Please note: Our team will never ask for confidential details such as bank PINs, CVV, OTP, or passwords.

2. When Do We Send Messages?

We send SMS or email notifications at important stages of your order, including:

  1. Order Verification – When you place your order, we verify your mobile number through an OTP.
  2. Order Confirmation – After successful order placement, you will receive confirmation details.
  3. Dispatch Notification – Once your medicines leave our facility, you will be notified.
  4. Delivery Update – On the day of delivery, we will update you before the package reaches your doorstep.

In exceptional cases, our delivery partner may call you only if your address is unclear or difficult to locate.

3. Customer Support & Assistance

We understand that you may have questions even after receiving regular updates. For this reason, we offer round-the-clock support through:

You may contact us at any time to:

  • Track your order status
  • Report delivery concerns
  • Share feedback or complaints
  • Get assistance regarding medicines listed on our portal

4. Importance of Effective Communication

  • Please ensure your mobile number and email ID are active and correct at the time of placing the order.
  • If you provide incorrect details or your number is unreachable, we may not be able to communicate order updates, and we shall not be liable for such communication failures.
  • Our updates are sent for your convenience, so you do not have to manually track your order.

5. What We Do Not Do

At Medipills Pharma, your privacy and security are our top priority. Please note:

  • We never ask for sensitive details such as debit/credit card PINs, CVV numbers, OTPs, or passwords.
  • If anyone impersonates our staff and asks for such details, treat it as fraud and report it immediately.