At Medipills Pharma we value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

By using our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email ID, billing/shipping address, date of birth.
  • Medical Information: Prescription details (if applicable) for certain medicines.
  • Payment Information: Credit/debit card details, UPI, net banking, wallet info (processed through secure third-party payment gateways).
  • Technical Information: IP address, browser type, device details, cookies, and browsing behavior.

2. How We Use Your Information

Your data is collected and used only for lawful and service-related purposes, including:

  • To process, confirm, and deliver your orders.
  • To verify prescriptions (where required).
  • To send order updates, invoices, and shipping details.
  • To provide customer support and resolve queries.
  • To notify you about discounts, offers, or new product launches (if you have opted in).
  • To improve our website, services, and user experience.

3. Data Security

  • We use SSL encryption, firewalls, and secure servers to protect your information.
  • Payment details are processed through reputed payment gateways; we do not store card or banking details on our servers.
  • Personal and medical data is stored in encrypted digital lockers with restricted access.

4. Sharing of Information

We respect your privacy and never sell or misuse your data. However, your information may be shared in the following cases:

  • Logistics Partners: To deliver your order safely and on time.
  • Payment Gateways: To process secure transactions.
  • Legal Obligations: If required by government authorities, regulators, or law enforcement under applicable law.

5. Cookies Policy

Our website uses cookies to:

  • Improve user experience.
  • Remember your preferences.
  • Provide relevant product suggestions and offers.

You can disable cookies in your browser settings, but some features of our website may not function properly.

6. Email & Communication

  • We may send you transactional emails (order updates, invoices, etc.).
  • Promotional emails (offers, discounts, newsletters) will be sent only if you have subscribed.
  • You can unsubscribe anytime by clicking the link in the email.

7. Data Retention

  • We retain your personal and medical data only for as long as required for order processing, legal compliance, and customer support.
  • Once data is no longer required, it is securely deleted.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to any inaccurate information.
  • Request deletion of your data (subject to legal obligations).
  • Opt out of promotional communications at any time.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

For any concerns, queries, or requests regarding privacy, please contact:

📧 Email: medipillspharma@gmail.com
📞 Phone: [+91-XXXXXXXXXX]